Before you travel, keep your confirmation email somewhere easy to find. It contains the details you will want to check when you arrive, including your stay dates and confirmation code.
If you have a request that could help the hotel prepare for you, include it when booking or contact reservations before your stay. It is always better to ask early than leave an important detail until arrival.
Travel plans can change. If a question comes up, contact the reservations team using the address on our site. Clear communication makes it easier to begin your stay well.